Refund/Credit Policy

FOR ALL 2022 CLASSES:

Payment is due with registration, including a registration fee of $15.00 per new family, which is non-refundable.

  • Due to changes in PayPal's refund policy, if you withdraw from class, there will now be a $6 charge for any online refund, even if you withdraw earlier than 5 days before the session starts, please see below.

  • We sometimes must cancel a class due to low enrollment or other unforeseen circumstances. In the event we cancel a class, and an alternative class cannot be found, enrollees will receive a full refund.

  • Failure to attend a program or "no shows" will not be granted a refund.

FOR 2022 ONLINE CLASSES:

Payment is due with registration, including a registration fee of $15.00 per new family, which is non-refundable.

  • If you wish to withdraw from an online class, and you drop earlier than 5 days before the first class meeting, a full refund will be issued (minus the $6 mentioned above, if you registered online).

  • If you drop within 5 days of the first day of your class, a refund will be issued, minus a cancellation fee of $20.00.

  • If you wish to withdraw after the first class, a refund will be issued only up until Saturday, September 17 (after the end of the first week), minus a cancellation fee of $20.00, and $15.50 for the first class meeting.

  • If you were e-mailed a download code in advance of getting physical materials, and you used the download code, or you received physical materials and used the download code from the songbook, or the materials are not still brand new-looking, the cancellation fee for a refund prior to Sept. 17 will be $50. If you can return the materials unused, then it's still $20. 

  • A national curriculum fee of $45.00 is included in your tuition ($35 in summer), and cannot be refunded if materials are used.

  • After September 17, there will be no refund, but credit toward a future session may be issued, in exceptional circumstances only. In this case, a credit certificate (valid for one year) will be given that may be used by you or another family for a future session. Please notify us by e-mail right away if your situation has changed. We may not be able to help you if weeks have passed or the session has ended before you tell us there was a problem. 

FOR 2022 OUTDOOR, IN-PERSON CLASSES:

Payment is due with registration, including a registration fee of $15.00 per new family, which is non-refundable.

  • If you wish to withdraw from an outdoor class, and you drop earlier than 5 days before the first class meeting, a full refund will be issued (minus the $6 mentioned above, if you registered online).

  • If you drop within 5 days of the first day of your class, a refund will be issued, minus a cancellation fee of $20.00.

  • If you wish to withdraw after the first class, a refund will be issued only up until Saturday, September 17 (after the end of the first week), minus a cancellation fee of $20.00, and $15.50 for the first class meeting (and an additional $14.50 for a sibling). 

  • If you used the music download code from your songbook, or your issued materials are not still brand new-looking, the cancellation fee for a refund prior to September 17 will be $50. If you can return the materials unused, then it's still $20. 

  • A national curriculum fee of $45.00 is included in your tuition ($35 in summer), and cannot be refunded if materials are used.

  • ​After Saturday, September 17, there will be no refund, but credit toward a future session may be issued, in exceptional circumstances only. In this case, a credit certificate (valid for one year) will be given that may be used by you or another family for a future session. Please notify us by e-mail right away if your situation has changed. We may not be able to help you if weeks have passed or the session has ended before you tell us there was a problem. 

For Outdoor classes, please also note the following:

Makeups for missed classes will possibly only be available on Zoom. Makeups can be made in another outdoor class if there is space. There will be no refunds or credits offered for individual missed classes. Makeup classes will be available on the makeup self-scheduler.

• If an individual class must be canceled for a reason that affects just one day, that class will be held on Zoom that day, at its usual time, instead of scheduling an outdoor makeup. Reasons for such cancellations include, but are not limited to: rain, smoky air, high wind, or temperatures below 45/above 95 degrees. You will be notified by text and e-mail if class must move to Zoom on a given day.

• In the event of natural disaster, prolonged inclement weather, or community crisis requiring the cancellation of our in-person class program, we will make every attempt to offer online classes, additional classes, semester extensions or reasonable alternatives. There will be no refunds offered if live classes need to be cancelled due to local community shutdowns/quarantines.

• We will not offer refunds or credits for classes that are cancelled for reasons beyond our control.

• If a family becomes unable to attend due to becoming ill with COVID-19, a full credit for missed classes is possible with a doctor's note (required).

We reserve the right to modify or change our offerings and terms of service at any time without notice. We shall not be liable to you or any 3rd party for modifications, price change, suspension or discontinuation of service. We cannot offer credits or refunds other than noted above.

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For the complete list of policies and procedures for the Music Together Outdoors program, please click below.

All participants in the program are responsible for following these policies and procedures, and must agree to the terms on both of the documents below in order to register for an outdoor class.