Refund/Credit Policy

FOR FALL 2020 ONLINE CLASSES:

Payment is due with registration, including a registration fee of $15.00 per new family, which is non-refundable.

If you wish to withdraw from the online classes, a refund will be issued only up until Saturday, September 26 (after the end of the first week), minus a cancellation fee of $20.00.

If you were e-mailed a download code in advance of getting physical materials, and you used the download code, or the materials are not still brand new-looking, the cancellation fee for a refund prior to Sept. 26 will be $50. If you can return the materials unused, then it's still $20.

After September 26, there will be no refund, but credit toward a future session may be issued, in exceptional circumstances only. In this case, a credit certificate (valid for one year) will be given that may be used by you or another family for a future session. Please notify us by e-mail right away if your situation has changed. We may not be able to help you if weeks have passed or the session has ended before you tell us there was a problem.

FOR OUTDOOR, IN-PERSON CLASSES:

Payment is due with registration, including a registration fee of $15.00 per new family, which is non-refundable.

If you wish to withdraw from an outdoor class, a refund will be issued only up until Saturday, September 26 (after the end of the first week), minus a cancellation fee of $20.00.

If you used the music download code, or your issued materials are not still brand new-looking, the cancellation fee for a refund prior to Sept. 26 will be $50. If you can return the materials unused, then it's still $20.

Only families enrolled in each class will ever be present. There will be no makeup or demo spots in any outdoor class, to minimize exposure.

With that in mind, please note the following:

• Missed classes will be made up on Zoom, not in a different outdoor class. There will be no refunds or credits offered for individual missed classes. Zoom classes will be available on the makeup scheduler.

• If an individual class must be canceled for a reason that affects just one day, that class will be held via Zoom that day, at its usual time, instead of scheduling an outdoor makeup. Reasons for such cancellations include, but are not limited to, rain, smoky air, high wind, or temperatures below 60/above 95 degrees. You will be notified by text and e-mail if class must move to Zoom on a given day.

• In the event of natural disaster, prolonged inclement weather, or community crisis requiring the cancellation of our in-person class program, we will make every attempt to offer online classes, additional classes, semester extensions or reasonable alternatives. There will be no refunds offered if live classes need to be cancelled due to local community shutdowns/quarantines.

• We will not offer refunds or credits for classes that are cancelled for reasons beyond our control.

• If a family becomes unable to attend due to becoming ill with COVID-19, a full credit for missed classes is possible with a doctor's note (required).

We reserve the right to modify or change our offerings and terms of service at any time without notice. We shall not be liable to you or any 3rd party for modifications, price change, suspension or discontinuation of service. We cannot offer credits or refunds other than noted above.

For the complete list of policies and procedures for the Music Together Outdoors program, please click below.

All participants in the program are responsible for following these policies and procedures, and must agree to the terms on both of the documents below in order to register for an outdoor class.

Refund/Credit Policy for our usual indoor, in-person classes, when they start up again:

FOR SANTA ROSA and WINDSOR CLASSES:

Payment is due with registration, including a registration fee of $15.00 per new family, which is non-refundable.

We sometimes must cancel a class due to low enrollment or other unforeseen circumstances. In the event we cancel a class, enrollees will receive a full refund.

Note: Due to changes in PayPal's refund policy, if you withdraw from class, there will now be an additional $5 charge for any online refund, even if you withdraw earlier than 5 days before the session starts, please see below:

If you must withdraw from a class, a full refund will be issued (minus the $5 mentioned above, if you registered online) if you drop earlier than 5 days before the day of the first class meeting. If you drop within 5 days of the first day of your class, a refund will be issued, minus a cancellation fee of $20.00.

A fee of $13.50 will also be held for each week into the session at the time of cancellation, up to the second week. (and an additional $12.50 for a sibling).

After the second class meeting, there will be no refund, but credit toward a future session may be issued, in exceptional circumstances only. In this case, a credit certificate (valid for one year) will be given that may be used by you or another family for a future session.

A national curriculum fee of $45.00 is included in your tuition ($35 in summer), and cannot be refunded if materials are used.

Failure to attend a program or "no shows" will not be granted a refund.

FOR HEALDSBURG (Indoor) CLASSES:

Since registration is through the City of Healdsburg, we follow their refund policy. Please check with them if you need to withdraw from a class. You can call City of Healdsburg at 707-431-3301.

The City of Healdsburg's Refund Policy can be found online HERE.

Santa Rosa Area Music Together

PO Box 515

Fulton, CA  95439

707-544-5747

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For more locations:

 (800) 728-2692