Refund/Credit policy | sra-musictogether

Refund/Credit Policy

For ALL 2026 Santa Rosa* Classes:

Payment is due with registration, including a registration fee of $20.00 per new family, which is non-refundable

Due to PayPal's refund policy, and an increase in their fees, if you withdraw from class, there will be a $6.00 charge (winter session) or $8.00 charge (spring session) for any online refund, even if you withdraw earlier than 5 days before the session starts, please see below.

We sometimes must cancel a class due to low enrollment or other unforeseen circumstances. In the event we cancel a class, and an alternative class cannot be found, enrollees will receive a full refund.

Failure to attend a program or "no shows" will not be granted a refund.

*For Healdsburg classes: Since registration is through the City of Healdsburg, we follow their refund policy, please check with them if you need to withdraw from a class. The City of Healdsburg's refund policy is here.

Below is for Santa Rosa only.

Winter Session 2026:

If you wish to withdraw from a class, and you drop earlier than 5 days before the first class meeting, a full refund will be issued (minus the $6.00 mentioned above, if you registered online).

If you drop within 5 days of the first day of your class, a refund will be issued, minus the $6, and a cancellation fee of $20.00.

If you wish to withdraw after the first class, a refund will be issued only up until Sunday, January 18 (after the end of the first week), minus the $6 fee, a cancellation fee of $20.00, and $16.75 for the first class meeting (and an additional $15.25 for a sibling).

If you used the music download code from your songbook, or your issued materials are not still brand new-looking, the cancellation fee for a refund prior to January 18 will be $60. If you can return the materials unused, then it's still $20.

A national curriculum fee of $48.00 is included in your winter tuition, and cannot be refunded if materials are used.

After Sunday, January 18, there will be no refund, but credit toward a future session may be issued, in exceptional circumstances only. In this case, a credit certificate (valid for one year) will be given that may be used by you or another family for a future session. Please notify us by e-mail right away if your situation has changed. We may not be able to help you if weeks have passed or the session has ended before you tell us there was a problem.

Spring Session 2026:

If you wish to withdraw from a class, and you drop earlier than 5 days before the first class meeting, a full refund will be issued (minus the $8.00 mentioned above, if you registered online).

If you drop within 5 days of the first day of your class, a refund will be issued, minus the $8, and a cancellation fee of $20.00.

If you wish to withdraw after the first class, a refund will be issued only up until Sunday, April 5 (after the end of the first week), minus the $8 fee, a cancellation fee of $20.00, and $16.70 for the first class meeting (and an additional $15.50 for a sibling).

If you used the music download code from your songbook, or your issued materials are not still brand new-looking, the cancellation fee for a refund prior to April 5 will be $60. If you can return the materials unused, then it's still $20.

A national curriculum fee of $48.00 is included in your spring tuition, and cannot be refunded if materials are used.

After Sunday, April 5, there will be no refund, but credit toward a future session may be issued, in exceptional circumstances only. In this case, a credit certificate (valid for one year) will be given that may be used by you or another family for a future session. Please notify us by e-mail right away if your situation has changed. We may not be able to help you if weeks have passed or the session has ended before you tell us there was a problem.

Please also note the following:

• Makeups for missed classes can be scheduled through our Online Makeup Self-Scheduler. (Up to 3 missed classes can be made up.) There will be no refunds or credits offered for individual missed classes. (There is no makeup scheduler for pop-up holiday classes).

• In the event of natural disaster, PG&E power shutoff, or community crisis requiring the cancellation of our in-person class program, we will make every attempt to offer online classes, additional classes, semester extensions or reasonable alternatives. There will be no refunds offered if live classes need to be cancelled due to local community shutdowns/quarantines/community crises.

• We will not offer refunds or credits for classes that are cancelled for reasons beyond our control.

We reserve the right to modify or change our offerings and terms of service at any time without notice. We shall not be liable to you or any 3rd party for modifications, price change, suspension or discontinuation of service. We cannot offer credits or refunds other than noted above.