Refund/Credit Policy

FOR ALL 2023 Santa Rosa* CLASSES:

Payment is due with registration, including a registration fee of $15.00 per new family, which is non-refundable.

  • Due to changes in PayPal's refund policy, if you withdraw from class, there will now be a $6 charge for any online refund, even if you withdraw earlier than 5 days before the session starts, please see below.

  • We sometimes must cancel a class due to low enrollment or other unforeseen circumstances. In the event we cancel a class, and an alternative class cannot be found, enrollees will receive a full refund.

  • Failure to attend a program or "no shows" will not be granted a refund.

*For Healdsburg classes: Since registration is through the City of Healdsburg, we follow their refund policy, please check with them if you need to withdraw from a class.​ The City of Healdsburg's Refund Policy can be found HERE.

FOR 2023 ONLINE CLASSES:

Payment is due with registration, including a registration fee of $15.00 per new family, which is non-refundable.

  • If you wish to withdraw from an online class, and you drop earlier than 5 days before the first class meeting, a full refund will be issued (minus the $6 mentioned above, if you registered online).

  • If you drop within 5 days of the first day of your class, a refund will be issued, minus a cancellation fee of $20.00.

  • If you wish to withdraw after the first class, a refund will be issued only up until Saturday, February 4 (after the end of the first week), minus a cancellation fee of $20.00, and $15.50 for the first class meeting.

  • If you were e-mailed a download code in advance of getting physical materials, and you used  the download code, or you received physical materials and used the download code from the songbook, or the materials are not still brand new-looking, the cancellation fee for a refund prior to Feb. 4 will be $50. If you can return the materials unused, then it's still $20. 

  • A national curriculum fee of $45.00 is included in your tuition ($35 in summer), and cannot be refunded if materials are used.

  • After February 4, there will be no refund, but credit toward a future session may be issued, in exceptional circumstances only. In this case, a credit certificate (valid for one year) will be given that may be used by you or another family for a future session. Please notify us by e-mail right away if your situation has changed. We may not be able to help you if weeks have passed or the session has ended before you tell us there was a problem. 

FOR 2023 INDOOR, IN-PERSON CLASSES:

Below is Santa Rosa only. Healdsburg refund policy is here.

Payment is due with registration, including a registration fee of $15.00 per new family, which is non-refundable.

  • If you wish to withdraw from an outdoor class, and you drop earlier than 5 days before the first class meeting, a full refund will be issued (minus the $6 mentioned above, if you registered online).

  • If you drop within 5 days of the first day of your class, a refund will be issued, minus a cancellation fee of $20.00.

  • If you wish to withdraw after the first class, a refund will be issued only up until Saturday, February 4 (after the end of the first week), minus a cancellation fee of $20.00, and $15.50 for the first class meeting (and an additional $14.50 for a sibling). 

  • If you used the music download code from your songbook, or your issued materials are not still brand new-looking, the cancellation fee for a refund prior to Feb. 4 will be $50. If you can return the materials unused, then it's still $20. 

  • A national curriculum fee of $45.00 is included in your tuition ($35 in summer), and cannot be refunded if materials are used.

  • ​After Saturday, February 4, there will be no refund, but credit toward a future session may be issued, in exceptional circumstances only. In this case, a credit certificate (valid for one year) will be given that may be used by you or another family for a future session. Please notify us by e-mail right away if your situation has changed. We may not be able to help you if weeks have passed or the session has ended before you tell us there was a problem. 

For In-Person classes, please also note the following:

Makeups for missed classes will possibly only be available on Zoom. Makeups can be made in another in-person class if there is space. There will be no refunds or credits offered for individual missed classes. Makeup classes will be available on the makeup self-scheduler.

• In the event of natural disaster, PG&E power shutoff, or community crisis requiring the cancellation of our in-person class program, we will make every attempt to offer online classes, additional classes, semester extensions or reasonable alternatives. There will be no refunds offered if live classes need to be cancelled due to local community shutdowns/quarantines.

• We will not offer refunds or credits for classes that are cancelled for reasons beyond our control.

• If a family becomes unable to attend due to becoming ill with COVID-19, a full credit for missed classes is possible with a doctor's note (required).

We reserve the right to modify or change our offerings and terms of service at any time without notice. We shall not be liable to you or any 3rd party for modifications, price change, suspension or discontinuation of service. We cannot offer credits or refunds other than noted above.

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