Refund/Credit Policy
For ALL 2024 Santa Rosa* Classes:
Payment is due with registration, including a registration fee of $15.00 per new family, which is non-refundable.
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Due to changes in PayPal's refund policy, if you withdraw from class, there will be a $6 charge for any online refund, even if you withdraw earlier than 5 days before the session starts, please see below.
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We sometimes must cancel a class due to low enrollment or other unforeseen circumstances. In the event we cancel a class, and an alternative class cannot be found, enrollees will receive a full refund.
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Failure to attend a program or "no shows" will not be granted a refund.
*For Healdsburg classes: Since registration is through the City of Healdsburg, we follow their refund policy, please check with them if you need to withdraw from a class. The City of Healdsburg's refund policy is here.
Below is for Santa Rosa only.
Spring Session 2024:
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If you wish to withdraw from a class, and you drop earlier than 5 days before the first class meeting, a full refund will be issued (minus the $6 mentioned above, if you registered online).
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If you drop within 5 days of the first day of your class, a refund will be issued, minus a cancellation fee of $20.00.
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If you wish to withdraw after the first class, a refund will be issued only up until Saturday, April 6 (after the end of the first week), minus a cancellation fee of $20.00, and $15.50 for the first class meeting (and an additional $14.50 for a sibling).
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If you used the music download code from your songbook, or your issued materials are not still brand new-looking, the cancellation fee for a refund prior to April 6 will be $50. If you can return the materials unused, then it's still $20.
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A national curriculum fee of $45.00 is included in your tuition, and cannot be refunded if materials are used.
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After Saturday, April 6, there will be no refund, but credit toward a future session may be issued, in exceptional circumstances only. In this case, a credit certificate (valid for one year) will be given that may be used by you or another family for a future session. Please notify us by e-mail right away if your situation has changed. We may not be able to help you if weeks have passed or the session has ended before you tell us there was a problem.
Please also note the following:
• Makeups for missed classes can be scheduled through our Online Makeup Self-Scheduler. There will be no refunds or credits offered for individual missed classes.
• In the event of natural disaster, PG&E power shutoff, or community crisis requiring the cancellation of our in-person class program, we will make every attempt to offer online classes, additional classes, semester extensions or reasonable alternatives. There will be no refunds offered if live classes need to be cancelled due to local community shutdowns/quarantines.
• We will not offer refunds or credits for classes that are cancelled for reasons beyond our control.
We reserve the right to modify or change our offerings and terms of service at any time without notice. We shall not be liable to you or any 3rd party for modifications, price change, suspension or discontinuation of service. We cannot offer credits or refunds other than noted above.
